Customer support for modern companies
Omnichannel Customer Support engineered from the ground up for AI. Built around Linear to turn customer messages into code instantly.
Powering fast-moving companies worldwide
Support redefined for modern teams. Built on Linear, with AI deeply integrated.
AI-native
A powerful support agent that creates Linear issues and assigns coding agents.
Lightning fast
The fastest support tool on the market with a sync engine and a 50ms UI.
Built on Linear
Turn customer messages into code instantly and prevent any duplications.
A lightning-fast inbox that you'll enjoy using
Handle conversations from email, live chat, or Slack in a lightning-fast support inbox. Let the Productlane support agent create Linear issues and assign them to coding agents.
Live chat, email, Slack, MS Teams, and Discord in one inbox.
Drafts replies, summarizes threads, and surfaces context.
Let the AI Agent reply to customers while they wait for your reply.
Focus on replying to customers without the clutter.
The first AI support agent that interacts with Linear
Specifically designed for software companies, the Productlane support agent creates or links Linear issues with full context, and assigns small bugs directly to your coding agent.
Creates issues with the right labels and priority.
Answers common questions using your knowledge base.
Routes small bugs to your coding agent automatically.
Trained on your help center and past conversations.
Self-updating help center that's beautiful out of the box
The Productlane Help Center updates automatically from resolved Linear issues and past conversations. Accepted suggestions are published instantly and with beautiful formatting.
Articles are created from resolved Linear issues.
Publish articles fast without needing an engineer.
Beautiful formatting and components out of the box.
Embeddable AI agent right in your docs.
The number one system for companies on Linear
Host a support portal, share your roadmap, and publish beautiful Changelogs, tightly integrated with Linear to prevent any duplications.
Our Changelog
We ship new features every week, iterate fast, and obsess over craft and speed.
High performing startups choose Productlane
“Along with Superhuman, Productlane is the tool I recommend to every startup team I know. Whether you're just getting started or already an established company, Productlane is the tool for your support and feedback!”
“The tight integration with Linear makes our lives easier by reducing duplication.”
“Productlane transformed our engineering process to being massively more customer oriented.”
